Hawthorne, NJ - Janet and Herbert Marshall expected a mahogany deck to last much longer than a few years. The couple admits that the deck has gotten a lot of use, as it was the sole access point to the pool, and a prime spot for meals, parties and relaxation time. Until the deck started to fall apart...
After just 10 years of use the wood is so rotted and broken, it has literally buckled underfoot. For their own safety, the couple no longer uses the deck. The Marshalls have sent wood samples out for multiple independent tests and have dicovered the wood wasn't the mahogany they thought they paid for. They subsequently contacted the supplier, the distributor and the manufacturer, who all claim there is nothing wrong with the wood, and that the fault lies with the installer.
But the Marshalls claim they have known and worked with the installer for over 30 years and trust his work. Plus the wood samples confirm they got a different product than they expected.
After correspondence and a retracted settlement offer from the distributor and supplier, the couple remains without a useable deck, or remuneration for the shoddy product.
Janet and Herbert plan to settle this in court.
How should this go down?